IT Support Contracts

Andisa IT Consultants are expert support specialists!

• Do you worry that your IT just isn’t enabling your business?
• Do you want a reliable network with no more worries?
• Would you like to see your IT techies less frequently?
• Do you feel that people spend too long fixing IT issues rather than performing productive work?
• Are you frustrated with varying support costs each month?
• Do you have staff complaining that they waste time because they cant send invoices automatically by email?

More often than not these problems are caused by poor configuration of existing networks and the wrong versions of software installed rather than by faulty hardware.

Our process of onboarding with a mini Insight process to spot existing problems, working with you on delivering immediate improvements, and then settling into reliable support will overcome all of these problems and more. The important thing is to get the supplier and the onboarding to work well.

Onboarding

Our support services address all of these concerns and more. Andisa has a well proven but innovative approach to support  that ensures you get the most out of the relationship.

It all starts with the onboarding, where we  run our equipment audit to find all equipment, set it up so we can support remotely, and to generate an accurate asset list. This mini version of our Insight process is so important because it let’s us collate all the information needed to help and support right from the off.
The information collection processes have been developed over two decades and is quite automated so that we don’t miss anything. The automation allows us to visit each PC and user personally to spend time understanding the users needs whilst collecting deep technical data.
There is nothing worse than an IT provider who is unable to help just because they don’t have the information or knowledge to hand but our process eliminates that risk. Our mini Insight gets us off to a running start.

( See the details of our full “Insight process” at IT Insight ; make sure your IT works for you. ).

Improvements

Because our consultants have checked your network out personally they have gained a good overview of the way the the users access the system and also their challenges and frustrations. When our consultants combine their overview with the results from the onboarding they can spot poor configurations and correct them wherever possible. This helps solve issues that would otherwise be an obstacle to business growth.

It’s the hands on approach from our onboarding process that lets the team spot issues so reliably . Once identified they will be logged on our own CRM and issue logging system so they can be tracked and driven through to resolution. Our team will log everything that they think will help. That way you get to make a conscious decision about improvements and we will return to issues spotted even if they are only applicable in the future.

Our aim is to understand the core of your network and to make it reliable. Past experience shows that we can  onboard a client and deliver success from the start.

We can make an unreliable network support a business in less than 3 months including all the relationship building, Insight process, onboarding, planning and improvement work.

From that point onwards we provide smooth support and let your employees work on their own tasks rather than being bothered by IT issues.

The value of ongoing support & monitoring

Networks need managing and without this hidden but constant attention a network soon starts under performing. Our support contracts are designed to keep a network running optimally.

Watch the short video where Andy Morrison, our MD explains why you do need a support contract to keep your staff productive.

 

Call us to discuss how to onboard 01423290029

 

	What’s Included?
On site labour	Unlimited onsite support time. Discounted labour rate for project work.
Remote support	Included Calls from contract customers are automatically routed to an engineer directly rather than reception whenever possible.
PC response time	max. 4 Hours
Server response time	max. 2 Hours
Telephone support	Included
Critical failure priority	Yes This means that although we say we will respond inside 2 hours to a server issue, if it’s a critical problem we will respond far more quickly. This is agreed during the initial response call.
One point of call for all hardware issues	Yes
System monitoring	Email system alerts for backups, system bottlenecks and failures. PRTG network monitoring added to broadband line, server and router to check critical services automatically.
Shared Loan Server	We will provide a loan server or alternatively a hosted cloud server on our own hosting system until your own server can be repaired or replaced. We will then move your system back to your own live server
Planned maintenance	Annually we will check over and update the system with available Operating system patches. Router and firewall patching included. (Patches are charged at cost but are normally provided free by Microsoft).
Technical / strategic advice	You can ring for advice or help with other suppliers. Many of our clients will call us into the board room once a year to meet with other suppliers and discuss future plans and IT strategies.
Virtual IT manager service	Scheduled regular IT review on site with your IT manager / board. This helps with IT strategy, review of performance etc.
365 User & licensing management	We connect your 365 organization to our management system and then manage your licensing and users. We will for instance add users / retire users as you expand.
Term	1 year minimum term

 

You will note that we charge for parts with these contracts. We reduce our own charges by asking you to pay for the cost of parts if they do go wrong. We provide the labour and expertise to resolve the fault within the contract. We feel this is fairer to the client. We also extend our contracts to cover help on anything server related, IE Antivirus software, Networking equipment and software related issues. The only limit is the time built into the contracts.

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