A new clients first question when they call is How much?
Well, we charge a fixed price per hour and do not have a call out fee.
We regularly check our prices against other suppliers and make sure we are the most competitive. If you are within 20 miles of our offices then we don’t charge a call out fee either.
However, it’s not the cost but what you get done that matters.
We fix your computers quickly and so that they don’t go wrong again. Whether it’s an upgrade or a repair, a software or hardware fault, a retune or a virus removal we make sure we do it as efficiently as possible.
Normally we fix computers at your house. Sometimes we need to scan a computer for viruses or bad configuration. This takes time and it may be better to take your PC to our office. This saves you money and our time.
We spent the last few days desperately installing generators for our clients in Scotland - trying to get ready for the XMAS period amongst strikes and power cuts.
If only you provided generators, then power would be as reliable as the network you set up for us. That never goes wrong - if a line fails the system automatically connects to the spare line and our customers keep running! Well done.
You made a real difference to our business, because you stopped us getting a massive surge of calls each time there was a line fault.