Self Assistance
We have a growing Frequently Asked Question (FAQ) section on our web site. If we get asked more than once then we try to create an FAQ note about the subject. Its free to use and may have the answer to your questions. Have a look at our Knowledge Base
If there is something extra that you think may be useful to other customers then why not email us and suggest the topic. Contact Us
Telephone Support
If you have a support contract with us or you require assistance on a once off basis you can call our help desk on 01423 290029 or email us on supportdesk@andisa.net
Remote Support
If we are working on your PC and need to access your PC remotely we will use a tool called TeamViewer.
TeamViewer lets our engineers control your keyboard and mouse and view everything on your screen.
It’s a very secure process and we can only access your PC after you give us a password.
Although its secure, we can view everything that is on your screen and so we recommend that you save any work and also close documents or web sites that contain confidential information.
Once the session has ended our Engineer will confirm with you that we have disconnected.
After speaking with our office, click on the Teamviewer image or the button below to download the software.
