Hotel Wi-Fi in Nepal – Sampada Inn, Pokhara

Client Overview

Industry:
Hospitality

Client:
Sampada Inn

Location:
Pokhara, Nepal

About the Client:
Sampada Inn is a popular boutique hotel catering to tourists visiting Pokhara, Nepal. Guests expect reliable, fast internet for both leisure and business needs. Poor Wi-Fi had become the number one complaint in online reviews, threatening the hotel’s reputation and bookings.

The Challenge

Sampada Inn faced significant wifi challenges:-

Patchy and unreliable existing Wi-Fi coverage
No centralised management for network performance
Slow speeds, especially during peak hours
Lack of bandwidth management and network security

Our Solution

Andisa IT recommended and implemented the Mikrotik routers.

Key aspects of our solution:

Mikrotik Installation:

Installed a Mikrotik 2011 router to manage the network

Traffic Management:

Created VLANs to separate guest and staff traffic
Configured bandwidth management queues for fair distribution

Hardware Improvements:

Optimised access point placement.

Increase Security:

Implemented secure Wi-Fi login credentials

Enhancing Communication at Ripon Cathedral with the 3CX Phone System

Sampada Inn Management

“Since the upgrade, we’ve had almost no complaints about Wi-Fi. Guests now frequently comment on the excellent internet access, which has definitely helped us increase bookings and improve our reviews.”

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Implementation Highlights

Conducted an on-site survey to identify dead zones and bottlenecks.
Deployed the new system with minimal disruption
Provided training to staff on monitoring and troubleshooting

The Results

Improved coverage throughout the property

Faster and more reliable speeds during peak times

Positive reviews increased, improving online ratings and occupancy rates

Staff network secured from guest traffic

Key Takeaways

Enterprise-grade routers like Mikrotik provide flexible control.

VLANs and bandwidth management improve performance and security.

Reliable Wi-Fi significantly impacts guest satisfaction and bookings.

Looking to upgrade your hotel’s Wi-Fi and boost guest satisfaction?

Contact Andisa IT today for expert hospitality network solutions.

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